Every conversation your business has on WhatsApp, in one place
A cloud platform that connects your company's official WhatsApp Business number to a single dashboard. Send campaigns, reply automatically, let your team handle live conversations, and connect the systems you already run — in Arabic and English, with reports that show what actually reached the customer and what they read.
- Official WhatsApp Business API from Meta
- Full Arabic and English interface
- Multiple staff, separate permissions
- Every company's data fully isolated
Six things it handles.
Campaigns and broadcasts
Reach customers with a message that lands — and know the result by the number.
Create the campaign, choose who receives it and when, and the platform handles the sending and tracks what happened to every message.
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One campaign, several sends
A campaign holds more than one send — the opening message, then a reminder, then a closing offer — each with its own schedule and its own report.
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Send now or schedule it
Set the date and time and walk away; the platform sends on time without you.
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Precise audience targeting
Send to a saved group, or build a segment by filter: country, city, language, gender, age, tags, and whose birthday is today.
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Re-target the ones who stayed silent
One click sends the follow-up only to people who never replied to the previous send.
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Personal for every customer
The customer's name, their order number, or any field on their profile drops into the message automatically.
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Rich content
Text, image, video, PDF, a location on the map, and interactive buttons the customer taps.
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Approved templates, written in-platform
Write the template and submit it for Meta's approval from the same screen — marketing, service, or one-time passcode (OTP).
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A report for every campaign
Sent, delivered, read, failed, and replied — as totals and per individual number.
Your customer base
A real profile for every customer, not just a list of numbers.
Everything you know about a customer is stored and structured, ready to use for targeting and inside the message itself.
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A complete customer profile
Name, mobile, email, gender, date of birth, country, city, preferred language, company, and job title.
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Fields you define yourself
Add the fields your business actually runs on — membership number, plan tier, last visit — and use them in filters and in message text.
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Groups and tags
Organise customers into fixed groups, and tag them freely for quick classification.
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Import from a file
Upload an Excel or CSV file and the numbers come in with their data in one go.
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Local and international numbers
Saudi numbers and others are read and normalised to correct international format automatically.
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WhatsApp compliance built in
Marketing consent on record, opt-out, and number blocking — which is what protects your number from being suspended.
Auto-reply and chatbot builder
Answers your customer after hours, and captures the request before anyone is free.
You draw the conversation by dragging and dropping, and the bot takes the first contact — handing your team a customer who is already qualified.
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Visual conversation builder
Draw the path step by step on screen by drag and drop. No code, no developer.
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When the path starts
On the customer's first ever message, on a keyword, on a reply to a campaign, or on a request from your own system.
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What it can do
Show option menus, send replies and media, fill a data form question by question, ask for a 1–5 service rating, and alert a staff member by email or WhatsApp.
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Hands over when it should
When the request outgrows the bot, the conversation moves to a human agent along with everything already collected.
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Arabic and English automatically
It detects the customer's language and continues the conversation in it.
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Instant keyword replies
Simple rules for the repeat questions — prices, branches, opening hours — answered in seconds.
Contact centre
A whole team working one WhatsApp number without stepping on each other.
A live inbox that assigns customers to agents automatically, and gives the supervisor a full picture of how the desk is performing.
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Live shared inbox
Messages appear the moment they arrive without refreshing, and each agent sees only the conversations assigned to them.
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Smart automatic assignment
The customer goes first to the agent who served them before, then to the right specialist, then to any free agent — and if everyone is busy, into the queue.
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Teams and skills
Create teams — sales, technical support, accounts — and set each agent's skills so the right work reaches the right person.
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Working hours and a waiting limit
Each team has its own hours, and a maximum queue wait before the customer gets a fallback reply instead of silence.
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Transfer and claim
Move a conversation to another agent or another team, or let an agent pull one out of the queue themselves.
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Canned responses
A library of agreed replies that saves agent time and keeps the company's tone consistent.
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Supervisor view
Who is working, who is waiting, and how long each conversation took — on one screen.
Connect your systems to WhatsApp
Your billing system or online store sends its own messages.
A ready API that lets the systems you already run send WhatsApp messages the moment something happens.
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Send straight from your system
Order confirmation, invoice notice, one-time passcode (OTP), an appointment or payment reminder — your system sends it through api/v1/messages, immediately or at a set time.
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Events mapped to templates
Map each event in your system — invoice issued — to an approved template once, and your developer never has to touch it again.
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Secure access keys
A separate key for each system, issued and revoked by you from the dashboard.
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Protected against duplicates and overuse
The same message is never sent twice even if the request repeats, and usage limits protect your balance from a coding mistake.
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Status sent back to your system
Message status and customer replies reach your system as they happen.
Reports and administration
Know where your messages go, and who did what.
A dashboard, permissions, and a complete record — so the account stays under your control as the team grows.
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Dashboard
Customers, groups, campaigns, and everything sent in the last 7 days — the first thing you see when you log in.
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Template performance and cost
Reports pulled from Meta showing how each template performs and what your messages cost over the period you choose.
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Users and fine-grained permissions
Each employee gets their allowed screens, and within them what they may do: view, add, edit, delete, or block.
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Your company's identity inside the platform
Your logo and your company name are what your staff see, not ours.
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Audit log
Every action on record: who performed it, when, and on which data.
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Alerts and notifications
In-platform and email notifications for the events that matter and for subscription status.
Invoice created, paid, or cancelled — pushed to the customer automatically.
STACK:// Official Meta WhatsApp Business API · ASP.NET Core + Hangfire · REST API triggers · Meta Graph API analytics
How we get you started
Setup is done together with you, and asks nothing technical of your side.
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01
Prepare the number
A mobile number dedicated to the business and a Meta Business account — we help with verification if it isn't ready yet.
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02
Connect and activate
We link the number to the platform and create your account and your users with their permissions.
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03
Go live
We import your customer base, prepare your templates and auto-reply path, and your first campaign goes out.
Packages
Subscription packages differ in the number of users, the monthly message volume, and which features are switched on — with online payment, instant account activation, and a reminder before the subscription runs out.
Put PingTact on your number.
We handle verification, connection, and your first campaign.